Terms & Conditions

Returns & exchanges

I do accept returns, exchanges and cancellations.  If you change your mind or wish to cancel your order please contact me within 7 days of your purchase and return the unworn item/s within 14 days.  If 14 days have gone since your purchase unfortunately I cannot offer any refund or exchange.  To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.  To complete your return, please email me at  info@laurabaxter.co.uk   To return your product, please post to: Unit 5, East Workshops, Welbeck, Nottinghamshire S80 3LW.  All items of jewellery must be returned using the Royal Mail Special Delivery Service so the item/s are insured.  Buyers are responsible for return shipping costs. If the item is returned worn, damaged and not in its original condition, the buyer is responsible for any loss in value.

To return item please remember:

  • Contact me within 7 days of delivery
  • Ship items back within 14 days of delivery
  • To request a cancellation contact me within 2 days from purchase

Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 days.
The following items can’t be returned or exchanged:

  • Earrings– Due to hygiene reasons
  • Custom made, bespoke or personalised orders
  • Items on sale
  • Items that have been worn
  • Items that have been damaged due to being worn
  • Items that have been damaged as a result of being returned insufficiently packaged or protected.

International Returns
To arrange an international return please email me at info@laurabaxter.co.uk  quoting your order number, name, address, telephone number, details of the product, the reason for return and whether you require a refund or replacement.  Please take care if a customs declaration form is required, to correctly mark the goods as a ’Returned Item’. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.  I recommend that you return items via an insured registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. I cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded.

Terms & Conditions

Welcome to laurabaxter.co.uk. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with my privacy policy govern Laura Baxter Metal & Jewellery’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Laura Baxter Metal & Jewellery’, ‘I’, ‘me’ or ‘we’ refers to the owner of the website whose address is Dairy Cottage, Hardwick, Clumber Park, Nottinghamshire, S80 3PB, UK. The term ‘you’ refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [information from contact me page, information from the shop order form].
  • Neither I nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which I shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to Laura Baxter. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • The copyright in the products and material contained in this website and any trademarks and brands included in that material belongs to Laura Baxter
  • You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.
  • All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.